Hollis-Amtrak to BART, approx. 5:50pm - A CSR's POV

A customer service rep's point of view: Even if a website puts the Xmas order cutoff date in "three-inch-high neon pink letters," people will still place their orders after the cutoff and then complain to customer service for not getting their stuff before Xmas. Their goal is to have 100% of people who call customer service to not call back with the same problem. But out of the tens of thousands of customers, less than one percent contact customer service with a complaint.